Today, technological advancements continue to bridge the gap between call centers and consumers in many fascinating ways. While moving to the 2nd quarter of the year, we can expect a general upheaval of contact center operations and the way they serve their customers. In this mix, the proliferation of chatbots, virtual assistants, and RPA have invigorated contact center operations with customers expecting responses in realtime….

4 reasons to move your communications to the cloud

When your customers want to reach you, they don’t care about excuses – they want answers, now. And if they can’t reach you quickly, they’ll find somebody else who will take their calls – and their business. So can your customers communicate with you how they want – or...

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