DIR Telecommunications Managed Services

Globalscope Communications DIR Contract
DIR-TSO-3907
Telecommunications Managed Services
Vendor ID 12705149297000

Globalscope Communications is headquartered in San Antonio Texas and has been providing Telecommunication Managed Services since 2002. Our Senior Staff have an average of more than 30 years in the communication industry. We maintain a full time staff of certified Engineers, Technicians and Business Analysts to support your needs. Globalscope Communications can customize a broad range of services such as system/network implementation, management, maintenance and repair. We offer support for customer as well as vendor owned equipment. Whether your needs are basic or require advanced applications, our system experts can support your needs. In addition, Globalscope maintains a full time staff of telecom billing experts who can assist in the daily management of all your network services to reduce costs and eliminate over charges. Customer Service is a key ingredient in the culture and success of Globalscope Communications.

Additional Credentials

HUB Certified

BBB Member

South Central Texas Regional Certification Agency (SCTRA) Certifications:

  • Small Business Enterprise

  • Minority Owned Business Enterprise

  • Woman Owned Business Enterprise

DIR Vendor for Avaya Equipment

Management of Telecommunications Services Offered

Management Services is the management of customer owned equipment or vendor provided equipment

a. Hosted Solutions are offered to customers on a subscription basis and includes the IT infrastructure (hardware and software) and support services necessary to deliver the solution. 

Hosted services include technologies listed in Technology Services Section below.

b. Requirements Development

c. Integration Services

d. SLA’s and Performance Metrics

e. Reporting

f. Asset Management

g. Project Management

h. Operations

Support Services

a. Moves, Adds, Changes (MACs)

b. Solution Design

c. Solution Software and Licenses

d. Network Readiness Assessment

e. Transition and Termination Services

f. Break/Fix and Maintenance

g. Help/Support Desk Services

h. Training

Technology Services

a. Management of call processing architecture

b. Call Center or Contact Center Services

c. IVR/Auto-Attendant

d. Phone Systems Management (PBX, key system, etc.) or Integration

e. Network Optimization

f. Management of Voice and/or Data Networks

Customer Prices

Customers purchasing services under this Contract shall negotiate pricing directly with Globalscope Communications in accordance with the Customer’s Statement of Work. Standard Manufacturer List Pricing will be provided along with discounted SOW price.

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How to Order:

DIR@gsccorp.com
Toll Free:  866-667-8292
Local:  210-321-3700
Fax:  210-321-3775

DIR Customer Contact:

Roy C. Albrecht
Director Marketing & Sales
Globalscope Communications
210-321-3710
ralbrecht@gsccorp.com


 

Globalscope Communications

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