OUR SERVICES

Avaya Maintenance Support

Globalscope has a technical presence throughout Texas and Oklahoma along with the capability to provide maintenance and preventative maintenance for Avaya equipment. Our technicians also test and maintain battery backups to help ensure everything connected to the system is in working order.

Bill Audit

Globalscope can provide Telecom Service Billing Audits to our clients to help ensure they are getting the most for their dollars. Often times the more complex the bill the more opportunity for mistakes by the vendor. Globalscope has experience helping large and small clients in both re-occurring and one time audits.

Contact Center Services

Globalscope has experience implementing both small and large call centers on both IP Office and Communication Manager platforms. Avaya is the most implemented call center solution in the world. Whether a maintenance agreement or complete solution is required Globalscope can accomodate.

Contract Negotiation and Management

Globalscope’s experience with Service Billing Audits help lower costs for your ongoing service expense and improve the effectiveness of your contract negotiations. Globalscope has clients with sites spread out all over Texas and Oklahoma to attest to this.

Help Desk

Globalscope’s helpdesk can be tailored to a clients specific needs or can be setup for a small business who simply wants a number to call if they get stuck. For a system outtage to a simple desk phone problem Globalscope is prepared to help. This service can be offered by a block of hours or as part of a maintenance contract.

Professional Services

Globalscope has the experience and track record to manage a complex project from start to finish. In addition we have the training and maintenance capabilities required after the initial install is complete. Some of our design and project management team individually have decades of experience designing and implementing solutions by Avaya. Our helpdesk services along with 7×24 on call technicians can be available whenever the situation dictates.

Our technicians are constantly going through training to be up-to date on the latest advances in Avaya and Cisco data technology.

Maintenance

Globalscope has an ongoing technical presence throughout Texas and Oklahoma to serve our clients. The long time experience Globalscope’s team has with Avaya helps us provide this service.

Managed Services

Globalscope has the experience and capability to manage every facet of your organizations communication infrastructure.

  • Helpdesk
  • Billing Audit & Contract Negotiation
  • Training
  • Project Management
  • Preventative Maintenance
Training

Globalscope takes great pride in the training we provide our clients. We know if our clients can utilize their communication tools they can be more efficient with their time and get the full functionality out of their solution. The satisfaction level our clients have for our solutions and training is essential to our success as well as our clients. We take this very seriously and put every effort into making the training we have a success.

GC

You have been excellent to work with. Very Professional.

JG

The service representative had an incredible service attitude and attention, making one feel special.

CFH

The technician was very courteous, very efficient and I’m glad I found Globalscope.

DE

Your company has always been 1st class.

SB

The help desk is very helpful and always very cheery and nice.

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